Wilmington, DE
Home MenuText to Pay
How to Enroll
The City of Wilmington has implemented a new way to pay your water utility bill, by using a new payment feature called Text to Pay.
New features include:
- More self-service options.
- Mobile payments on any device.
- Payment reminders and notifications.
Follow these simple steps to enroll in Text to Pay.
Questions? Find the answers here.
Step 2: Click the blue edit with the crayon beside "Account Details".
Step 3: Check mark 'Bill Summary - Pay by Text'.
Step 4: Select the method of payment used for Pay-by-Text.
Step 5: Click the blue save button and logout.
Frequently Asked Questions
- What is the Text2Pay program?
- The Text2Pay program is a new self-service option the City of Wilmington is providing to inform customers of their bills and to allow them to continue to pay their bills on time. Mobile payments can be made from the comfort of any device of your choice.
- The Text2Pay program is a new self-service option the City of Wilmington is providing to inform customers of their bills and to allow them to continue to pay their bills on time. Mobile payments can be made from the comfort of any device of your choice.
- How do I enroll for Text2Pay?
- Step 1: Log in to your account in the Customer Portal. You can create an account if you do not already have one.
- Step 2: Click the blue “Edit” next to “Account Details” on the Account you would like to enroll in Text2Pay.
- Step 3: Select/Check “Bill Summary – Pay by Text.”
- Step 4: Click Save to save your changes.
- Is there a fee to enroll into Text2Pay?
- There are no additional fees to enroll or when you submit a payment when using Text2Pay; however, standard text messaging rates apply. Please refer to your carrier for more information.
- There are no additional fees to enroll or when you submit a payment when using Text2Pay; however, standard text messaging rates apply. Please refer to your carrier for more information.
- Can I enroll in Text2Pay if I have more than one property?
- Yes; each property shows up as a separate “account” when you add them under your account in the Customer Portal. Follow the same instructions above to enroll each account/property in Text2Pay.
- Yes; each property shows up as a separate “account” when you add them under your account in the Customer Portal. Follow the same instructions above to enroll each account/property in Text2Pay.
- How are my payments applied when using Text2Pay?
- When using Text2Pay, your payments are allocated to the most delinquent bill(s) first. To get a better understanding of what is delinquent on your account, please log in to the Customer Portal or contact Customer Service by dialing 311 (Out of state? Dial 302-576-2620).
- When using Text2Pay, your payments are allocated to the most delinquent bill(s) first. To get a better understanding of what is delinquent on your account, please log in to the Customer Portal or contact Customer Service by dialing 311 (Out of state? Dial 302-576-2620).
- When submitting a payment via text, how long will it take for my payment to be received?
- It can take up to 15 minutes for your payment request to be processed. Once processing is complete, you will receive a confirmation number if the payment request is accepted.
- It can take up to 15 minutes for your payment request to be processed. Once processing is complete, you will receive a confirmation number if the payment request is accepted.
- What if my payment does not go through?
- It can take up to 15 minutes for your payment request to be processed. If the payment is unsuccessful, you will be notified of your payment being declined.
- It can take up to 15 minutes for your payment request to be processed. If the payment is unsuccessful, you will be notified of your payment being declined.
- What if my account is delinquent (90+ days)?
- We encourage you to bring your account current as soon as possible to prevent any collection action(s), per City Code. If that is not possible, please contact Account Services at 302-576-2445 and ask to speak with an Agent to discuss your account(s).
- We encourage you to bring your account current as soon as possible to prevent any collection action(s), per City Code. If that is not possible, please contact Account Services at 302-576-2445 and ask to speak with an Agent to discuss your account(s).
- What if I am on a payment arrangement?
- Given the Terms and Conditions of a payment agreement, customers who are currently on an agreement are not encouraged to use the Text2Pay program. Please reach out to Account Services at 302-576-2445 and/or your Agent directly should you have any questions about how to make payments.