Monthly Billing

The City of Wilmington changed from quarterly utility bills to monthly utility bills in July, 2018. Monthly billing makes it easier to manage payments and household budgets, avoid delinquency, track water usage, and avoid huge bill spikes by identifying leaks faster.

If you need assistance with understanding your bill or would like to pay, please call 311 to speak to our customer service agents for assistance.

We Can Help

The City of Wilmington has a number of options for customers who are having trouble paying their utility bills. We offer generous payment plans with possible abatement of penalties and interest if qualified. We also have a payment assistance program for utility customers who financially qualify and who are three months or more delinquent on bills, with grants up to $1,500 per account.

Ways To Pay Your Bill

You can pay your bill online through our Utility Payments Customer Portal; or

Call 311 and ask for an agent; or

Use our telephone payment system. We encourage you to sign up for our payment system and enroll in our automatic payment program.

Of course, you can still pay via mail or through our drop box located in the lobby of the Louis L. Redding City/County Building, 800 N. French Street, Wilmington, Delaware. If you are paying by check, please write your utility billing account number on your check and include the bottom portion of your bill with your payment. This will help us process your payment quickly.

Contact Us

Have a question? Email us at revenueinquiries@WilmingtonDE.gov.