The City of Wilmington, a leading Delaware employer, upholds its commitment to quality public services and fiscal stability through the Finance Department. We maintain the City's financial records, billing and collecting amounts due the City, procurement, the budget, and various administrative services. In addition, the Finance Department oversees all Parking Enforcement functions. Parking Enforcement patrols all public City Streets in accordance with City Code.

DUTIES AND RESPONSIBILITIES

This position supports Parking Enforcement functions through communication with inside and outside staff via email, phone, and two-way radio. Monitors and maintains reports relating to Parking Enforcement and Red-Light Programs. Additional responsibilities include:

• Answers phones and two-way radios, provides customer assistance, file, and record management, and distributes mail.
• Places orders as needed and maintains supply inventory.
• Responsible for writing and typing correspondence concerning matters relating to Parking Enforcement
• Answers customer inquiries regarding parking enforcement, abandoned vehicles, RPPs, and City parking laws.
• Interacts with other Departments as needed to resolve constituent questions and requests 
• Composes and maintains required reports
• Checks and maintains Sales Force cases daily
• Supports appeal functions as needed
• Performs all related work as required

EDUCATION AND EXPERIENCE

Graduation from high school or GED equivalency.

• Knowledge: Some knowledge of computer software applications, such as Microsoft Excel and Word Processing. Good recordkeeping and organization skills. 
• Skills:  Experience with filing, computing, accounting, and bookkeeping. A minimum of three years of customer service-related experience
• Abilities: Ability to exercise sound judgment in interpreting policies and procedures.  Ability to establish and maintain effective working relationships with other employees and the general public.
• Licenses: Possess and maintain a valid driver’s license with a good driving record.

CANDIDATE EVALUATION

Evaluation for this position includes a review of the applicant materials, certification of qualified applicants, and a panel interview.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

All selected applicants must pass a criminal background investigation and have a pre-employment physical.

• Work is normally performed in a quiet office at a computer desk.
• Work requires the employee to sit, talk, or hear frequently.
• Occasionally required to walk, use hands to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• May occasionally lift and/or move up to 25 pounds.
• Vision requirements include close vision and the ability to adjust focus.
• Location and Schedule: Hours of operation Monday through Friday, 8:30-4:30.  Location 800 French Street, Wilmington, DE 19801-3537

TOTAL COMPENSATION

Compensation encompasses both salary administration and a comprehensive benefit package:

• Salary Administration:  New employees are hired at the starting and up to median salary based on qualifications and internal equity. Annual merit increases are provided based on a satisfactory performance review.
• Benefits:  The City offers a robust benefit package with medical/dental available on the date of hire. Additional details available at www.WilmingtonDE.gov/benefits.

SUPPLEMENTAL INFORMATION

This position is open to all internal and external applicants who meet the minimum qualifications.

• To apply visit www.WilmingtonDE.gov. Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Call (302) 576-2460 to schedule an appointment for computer use.
• The City of Wilmington is an equal opportunity employer.
• The City Code provides preference for eligible internal candidates, veterans, and current city residents.
• The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call (302) 576-2466.

THE CITY OF WILMINGTON COMPENSATION PACKAGE

The City of Wilmington is committed to providing a robust healthcare portfolio to meet the needs of our employees and their families and is pleased to offer coverage on your first day of employment. Helping you understand the benefits we offer is important to us. Please refer to our Employee Benefits website to view all healthcare plans, vendor information, resources, and benefit rates.

Medical Insurance: Highmark BCBS of Delaware. City of Wilmington offers 2 medical plans, PPO II (Preferred Provider Organization) and an EPO (Exclusive Provider Organization).

Dental Insurance: MetLife. City of Wilmington offers three dental plans, Dental Plan 1, 2, and 3.

Vision Plan: Unum (Powered by EyeMed). City of Wilmington offers two vision plans, Basic Vision coverage which is available if you enroll in medical insurance. Basic Vision Coverage which is no cost, and the Buy-Up Vision coverage is available at an additional cost.

Additional Benefits: The City of Wilmington also offers other valuable benefits such as Life and AD&D Insurance, Long-Term Disability. Employer Provided HRA’s, Flexible Spending Accounts (medical reimbursement and dependent care), additional whole and term life insurances, short term disability and critical care insurance are also available at an additional cost to the employee.

Opt-Out Cash Back Incentive Program: Employees who choose to enroll in medical or dental coverage other than the City’s and can provide proof of this medical coverage may be eligible to receive additional income.

Wellness: We enjoy staying healthy together! Therefore, we have an engaging calendar of wellness events throughout the year for employees, retirees and their families. To learn more, check out our Employee Perks page.

Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.

Vacation: At least eight (8) hours* of vacation per month after the completion of the first six (6) months* of continuous employment until the next January 1. Each January 1 thereafter, employee will be credited with at least ninety-six (96) hours* of vacation for the calendar year, until the completion of five (5) years of continuous service.

Holiday: Eligible employees receive holiday pay from date of hire, View City Holidays

Life Insurance: The City agrees to provide term life insurance for each eligible employee for a maximum of fifty thousand dollars ($50,000.00) at no cost.

Pension: Eligible employees are able to participate in the State Pension Plan you will contribute 6% of your bi-weekly base pay.

Deferred Compensation Plan: Optional employee contributory plan available.

Live Near Your Work Program: Homebuyer Assistance program to provide up to $4,000 in homebuyers assistance for newly hired employees, first time homebuyers, and those employees choosing to purchase a residence in one of the City’s unique and culture-blended neighborhoods.

Tuition Reimbursement: The City encourages employee self-development and continuing education and provides a reimbursement program for eligible employees annually for qualified college or certification courses taken that year.

Teleworking/Remote Work*: Eligible employees qualify for a hybrid schedule upon approval through the city’s teleworking policy. The City is committed to increasing employee productivity and improving talent recruitment by providing employees with work alternatives that enable eligible employees to meet their work and family needs.

PSLF Program Eligible Employer: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click PSLF Loan Forgiveness.

*Benefits for employees under collective bargaining agreements or appointed positions may vary.