The Utility Payment Assistance Program (UPAP) is still available to any income-eligible City of Wilmington resident/customer who is at least 18 years old and has a delinquent water utility account for more than 90 days. Qualified residents/customers can request up to $1,500 to pay their delinquents water/sewer bills. Funds are distributed on a first-come, first-served basis.

Eligibility

To be eligible for the assistance program, you must meet the following qualifications:

• Be at least 18 years of age at the date of application;
• Provide proof of age, such as a driver's license or official State ID with picture;
• Be a City of Wilmington resident and or water/sewer customer;
• Have a water utility account that is 3 or more months past due;
• Be the owner of the property, which must also be your principle residence;
• Be the rental tenant responsible for the water utility bill;
• Provide proof of income at or below the 200% federal poverty guidelines for the most recent 30 days. If additional household members exist, proof of income must also be provided;
• Request one credit per property, even if there are joint owners;
• Agree to pay in full or be placed on a monthly payment plan if an outstanding balance remains after grant funding is awarded 

Apply by Mail or in Person

Residents can download the below application and mail it to:

Finance Department
Account Services Division
800 N. French Street, 1st Floor
Wilmington, Delaware 19801

or

hand-deliver the application to the City/County Building in person.

To avoid delays in consideration of your application, the application and all supporting documentation should be submitted together by placing in an envelope or folder with your name and utility account number. The building is open Monday through Friday between 8:30 a.m. and 3:45 p.m. for in-person drop-offs.

Apply Online